Whatever the industry, every company wants bigger margins, greater employee retention and more customer loyalty. We help each of our clients achieve those goals by transforming their call centre. In brief:
And we provide whatever hands-on coaching they require along the way.
Work with us and we won’t just show you how to improve. We’ll help you make continuous improvement an integral part of your culture.
Each customer contact is an opportunity to cement your relationship with them. But if that touchpoint becomes a pain point, you’re at risk of losing not just them, but everyone who talks to them, reads their reviews, or interacts with them on social media.
So your call centre staff are more vital than ever. In a world that’s more remote every year, your call centre is the human side of your organisation, where your customers come into contact with real, live people. We can help you deliver a first-rate customer experience every time: on the phone, email, live chat, or social media.
Drawing on our deep real-world expertise, we’ll show you how to identify and develop each individual’s talents and strengths. How to create and nurture teams that combine strategic thinkers, relationship builders, influencers and executors to the best possible effect, based on the proven efficacy of CliftonStrengths assessments.
Every company’s journey is different – but behind the differences, certain fundamentals are key to growth in any industry. Those fundamentals can be taught and learned, which is why we specialise in developing leadership teams as well as customer-facing employees.
What makes us special is that we’ve ‘been there, done that’. Our first-hand experience has taught us how to:
There’s so much more. But in short, we know how to go from small business to big business without losing the personal touch that makes a company unique, so you can hold on to your best and brightest as you grow.
Maximise your revenue and minimise your costs through better technology, employee performance and product positioning.
We’ll help you develop your:
Technology
Lowering CPA
Employee Performance
Improving productivity
Product Positioning
Maximising your margins with ancillary sales
Create high-performing teams by improving each employee’s engagement and contribution.
We’ll help you develop your:
Recruitment
Getting the right person for the job
Engagement
Unleashing each individual’s potential
Create loyal customers with enhanced experiences, multi-channel functionality and transparent communications.
We’ll help you develop your:
Personal interactions
Technology interactions