We offer a wide range of programmes and workshops, each one created and delivered by subject-matter experts with decades of experience – and success – behind them.
Find out how to:
Online or in person, we can put our expertise to work for you in so many ways. For details, contact us.
In the meantime, here’s a sneak peek at a small sample of what we offer:
Great teams share specific behaviour patterns:
This internationally awarded programme instils the behaviours that lead to success. By replacing old habits with new ones, it enables lasting change.
Some tangible results of the e2grow approach*:
* Based on a sample of 50,000 teams (1.88 million employees)
According to Gallup research, 70% of the variance in employee engagement is due to each employee’s immediate manager. With so much depending on your team leaders, it’s time to equip them with the structure, the skill and the mindset to carry out empowering, strengths-based conversations.
Turning bosses into leaders, this programme helps them learn to lead their teams to success by making optimal use of each member’s talents.
One trainer can affect hundreds of employees.
Whatever Learning and Development means in your organisation, your coaches will be more effective after a one-to-one with our specialists.
The course includes:
The better your trainers, the better your workforce. As they say, teach someone to fish…
When a colleague picks up the phone, how confident are you?
Increased margins, improved handling time, more first-call bookings… whatever your metrics, you’ll see clear improvements when you know how to control the call. When you:
A firm favourite with our clients, this workshop explores the importance of the right approach, and helps your agents learn from our specialists – and from each other’s successes.
Experienced agents know there’s always room to develop, and this bespoke workshop reminds participants to stay focused on continuous improvement.
Together, we’ll revisit the 4 ‘E’s:
Fun and engaging, this workshop employs a wide range of methodologies: Q&As; tool reviews; ‘how it should sound’ recordings; opportunities to practise skills and techniques; and more.
What is the Marelo effect?
Honing one’s mindset and deploying specific actions for sustainable success
in increased margin, retention, and loyalty.
From Establishing Customer Loyalty to People Development, this workshop explores what it takes to succeed by nurturing your employees and exceeding your customers’ expectations,
At the end, you’ll agree your Commitment & Implementation Action Plan, laying down exactly:
We have put together a list of published resources to equip and develop. These books and periodicals cover a number of skills enhancement and leadership categories. Click through to see the full list.
Motivation and Achievement
Customer Service /Account-Client Management